Terms & Conditions

This document refers to the conditions under which the website ……………………... can be used its access does not represent the conclusion of the contract between the user and the Travel Agency Z Tour SRL.

1. ABOUT US

The site is owned and managed by Z Tour SRL, with its registered office in Cluj-Napoca, str. Anatole France, no. 62, Cluj County, registered at the Trade Register Office of the Cluj Tribunal under no. J12 / 283/2002, having CUI RO144574429, telephone ...............................(normal rate line), Email ....................................................... Z Tour offers you this site which offers you the possibility to search and check availability for different services and packages and allows you to make the reservation / order you want. Our site allows you to choose from a variety of tourism services, having the possibility to make the desired reservation directly from the site, as well as their payment through our online payment system. Z Tour acts as Agent in relation to the Suppliers (hotels, pensions, others) and assumes no responsibility for the packages and services offered by the Providers, in no way guaranteeing the accuracy or the conditions of the services presented on this site.

2. GENERAL CONDITIONS OF RESERVATION AND PURCHASING SERVICES

Access to the site for the purpose of placing an order is allowed to any Customer / Buyer. The client can buy tourist packages from our site by any of the following ways: creating an account on the site, authenticating through the Facebook account, authenticating through the gmail account or as a Visitor, without the obligation to register or authenticate on the site. The customer, regardless of the form in which he wishes to buy, assumes the obligation to provide the information that is required to him in an adequate, complete, correct and real way, as they appear specified in the identity document. The customer has the obligation to comply with the provisions contained in these Terms and Conditions and to fill in all the fields requested in order to place and process the order, regardless of how he understands to buy from the site. Any Customer may use our site only to view, order, pay and recommend our services. Our site may not be used to make any illegal, fraudulent payment, posting or transmitting any material containing defamatory, threatening, obscene, indecent, instigating and others alike. We reserve the right not to allow the posting and / or to delete immediately and without any prior notification any comment on the site that contains inappropriate language, serious spelling errors or that could cause us image damage and / or to create a state of discomfort for customers and visitors.

We cannot guarantee discontinued and continuous use of the site. It is possible that errors, defects, viruses or other harmful behaviors may occur on our site or on servers that make it unavailable. We will take all measures to limit and eliminate such unpleasant events as soon as possible. You have no right to intervene in the operation of our site, nor to take any action on our computer equipment, for whatever reason and regardless of the result obtained. We reserve the right to terminate or restrict your access to the site at any time, without prior notice and without liability. We have the right to use for advertising purposes and not just any comments written by visitors or members registered on the site.

Registration on the site

Any client who wishes to do so can register on our site with a simple click on the Registration button available on the main page and take the appropriate steps to register. For registration, you will be asked to enter your name, first name, email address and password. You have the obligation to enter a valid email address, otherwise it will not be possible to continue the registration procedure on the site. You are fully responsible for keeping your access password safe, as well as any registration, authentication and account information. You are fully responsible for any order and / or payment made by using our site from your account.

Reservation placement

The placement of the reservation is done by following the following steps:
1. select the desired tour package and add it to the Shopping Cart by clicking on the "Shopping Cart" button,
2. If you want to add more tour packages to the basket, click on the "Continue shopping" button, if you want to complete the order click on the "Finish order" button,
3. After selecting the desired tour packages, if you do not have an account on the site and do not want to create an account on the site, enter your email address, to confirm receipt of the order
4. enter your billing details,
5. Choose the payment method
6. Check the "in accordance with the terms and conditions on the site" field
7. You have the consent to receive newsletters
8. place your order by clicking on the button "Finish order"

Confirmation of reservation
You will receive a booking confirmation email shortly, stating whether the selected tour package is available. The offers presented on the site are valid within the limits of the places available. In case the selected tour package is no longer available at the time of placing the order, the order will be canceled automatically, receiving an email / notification for this purpose

4. THE PAYMENT. BILLING

The prices displayed on the site, for each tour package separately, include VAT, according to the legislation in force. Payment can be made by any of the following methods:

- online, with the card, through the system:
* PayU
* PayPal

The customer has the obligation to opt for the payment method chosen before placing the reservation, by checking the corresponding option, according to the steps presented above. The seller will issue to the Customer an invoice for the tour packages purchased. In this regard, the Customer has the obligation to provide the Seller with all the information necessary to issue the invoice, according to the legislation in force. The invoice will be communicated to the Client, printed in material format on the occasion of the Client's presentation at the agency's headquarters to pick up the tickets. Z Tour does not have access and does not keep your card data, the payment with the card will be processed by the online payment processor. No other payment methods are accepted other than those presented on the site and we do not accept any responsibility for the payments made with the card.

5. CANCELLATION OR MODIFICATION OF THE ORDER

The client has the right to cancel or modify the reserved service / package purchased or purchased provided that they inform Z Tour online, in writing or by telephone about his intention. In some cases you may not be able to cancel or modify certain tourism services or you will need to comply with certain requirements for these actions. In the event of a reservation change such as: cancellation, refund of amounts, change of date, name change, but not limited to them, Z Tour reserves the right to apply certain fees to cover the administrative costs resulting from this action. These fees are different from the taxes imposed by the Supplier in this regard.

6. THE CONTRACTUAL RESPONSIBILITY

By creating and using the Account, the Client assumes responsibility for maintaining the confidentiality of the Account data (user and password) and for managing the access of the Account, being responsible under the law for the activity carried out through his Account. By accessing the site, creating the Account, using the site, placing orders, etc. The client expressly and unequivocally accepts the Terms and Conditions of the site in its latest version communicated within the site. Subsequent to the creation of the Account, the use of the content is equivalent to accepting the modifications made to the Terms and Conditions of the site and / or the updated versions of the Terms and Conditions of the Site. The client is responsible for checking the final version of the Terms and Conditions whenever they use the site. Acceptance of the Website Terms and Conditions is confirmed by checking the appropriate checkbox on the site and / or by submitting the Order and / or by making an online payment. We do not assume liability for damages of any kind that the Customer or any other third party could suffer as a result of our fulfillment of any of our obligations under the Order. We cannot be held responsible for any damage done to your computer or viruses that could infect your computer or other equipment as a result of your access, use or browsing our site or your downloading of any content, information, materials , data, text, images, video or audio from our site. We are not responsible for any damage, loss, claim, indirect damages, incidents or consequences of any kind, arising out of or in any way related to any use of our site or the content, data, materials or information found in this, with any breach or delay (including without limitation the use or inability to use any component of this site for purchase, resale or payment), or the execution or non-execution by us or any supplier, even if we or our supplier have have been notified of the possibility of damages to these parties or to any other party. This disclaimer applies to any damages or damages caused by any lack of performance, error, omission, interruption, elimination, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to , alteration, or use of the record, either for breach of contract, harmful behavior, negligence, or based on any cause of action.

7. PROCEDURE FOR SETTLEMENT OF COMPLAINTS

Any dissatisfaction related to accessing, using, registering on our site, making a reservation, aspects related to the reservation made and the like, will be communicated directly to us, either by telephone, at no. by telephone ..........................., either by email at the address ............................................... Your dissatisfaction will be recorded and you will receive a written response on the email address mentioned on the occasion of notifying you of your dissatisfaction, within a maximum of 12 hours, reported on a business day. The client declares that he / she agrees not to make these complaints public (on social networks, media, discussions at private parties or in any other way) subject to the damages caused for the image damage caused to the Company through these actions.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY

The content of this site, including, but not limited to, logo, stylized representations, symbols, images, photos, text content and the like, are the exclusive property of Z Tour SRL. It is forbidden to copy, distribute, publish, modify, supplement, use, expose, include, bind, transmit, remove marks, photographs, images, text, display, sell, etc., content, data, information, photographs or other information. found on the site, without the express written permission of Z Tour SRL. No Customer acquires, by using and accessing the site, any right or license to use any of the information on the site. No customer has the right to use an automatic or manual device to monitor the materials available on the site.

9. PRIVACY

The client has the obligation to maintain confidentiality on the information that he has become aware of when accessing and using the site, as well as during the communications transmitted during the registration, authentication, placement and honoring of orders and other such aspects regarding the use of the site- community. The client is forbidden to disclose to third parties its relations with Z Tour SRL without our express consent, previously provided in writing. Transmission by the Client of information or materials through this site, ideas, concepts, know-how, techniques, etc. gives us unrestricted and irrevocable access to them, the right to use, reproduce, display, modify, transmit and distribute this material or information.

10. PROCESSING OF PERSONAL DATA

According to the provisions of Law no. 677/2001, for the protection of persons regarding the processing of personal data and the free movement of these data, Z Tour SRL is registered in the Register of Operators of personal data under no. ................... According to the provisions of the aforementioned law, we have the obligation to manage the personal data provided by the Client, in safe conditions and only for the specified purposes. The purpose for which we ask the Customer to provide personal data: to enable the confirmation of the Order, informing the Customers about the status of the Order, providing answers to the placed complaints, evaluating the services offered, commercial activities, promoting the services, marketing, advertising, development, market research, statistics, sales monitoring and customer behavior, administrative, media and other similar. By accepting these Terms and Conditions, the Client declares that he agrees that his personal data will be included in our database and expressly agrees that his personal data provided will be stored, used and processed unlimitedly by Z Tour SRL and its collaborators / affiliates, but also to be transferred / transferred to its affiliates as well as to other entities in the country or abroad, based on a confidentiality commitment from them. Based on a written request signed and sent to Z Tour SRL, to the address: Cluj-Napoca str. Anatole France, no. 62, Cluj County, you can exercise for free the right to a request per year regarding the confirmation that the personal data are processed or not. You can also request in writing, at the same address: the rectification, updating, blocking or deletion of data whose processing is not in compliance with the legal provisions, the transformation into anonymous data of the additions whose processing is not in compliance with the legal provisions, notification to third parties to whom their data have been disclosed, if this is not impossible or does not involve an effort disproportionate to the legitimate interest that could be harmed. In the case of providing tourist services / packages by credit, the Client gives his express agreement by accepting these Terms and conditions as the legal persons with whom Z Tour SRL has concluded partnerships in order to purchase the services / packages by credit, to process the personal data of the Client in his own records in order to carry out the credit analysis and to transmit them for consulting the information registered on the Client's behalf in the database of the Credit Bureau. The information regarding the personal data of the client can be transmitted to the Prosecutor's Office, the Police, the courts and other competent bodies of the State, based on their request and within the limits provided by law.

11. ADVERTISING

When creating an account on the site and / or when placing an order, the Client has the opportunity to express his agreement regarding the receipt of Newsletters. The newsletter is a periodic, exclusively electronic (e-mail, SMS) means of information on Goods, Services, Promotions, etc. The Seller during a certain period, without any commitment from the Seller with reference to the information contained therein. The client can withdraw this agreement at any time, without any obligation, by simply contacting our representative by phone no. ............................... or by clicking the Disable button at the bottom of each Newsletter received.

12. MAJOR POWER

Neither Contracting Party shall be responsible for the failure to execute on time and / or the improper execution - in whole or in part - of any obligation incumbent upon it under this contract, if the non-performance or improper performance of the respective obligation was caused by force majeure, as defined by law, for reasons independent of the parties. The party invoking the force majeure is obliged to notify the other party, within 5 (five) days, the occurrence of the event and take all possible measures to limit its consequences.

13. APPLICABLE LAW

The contract will be governed and interpreted in accordance with Romanian law. Any misunderstanding between the Seller and the Client in relation to the reports arising from this Agreement will be resolved amicably, and in the event of failure, will be submitted to the material competent courts in Cluj-Napoca.

14. FINAL PROVISIONS

This site is owned by Z Tour SRL, which gives you the right to access and use the site subject to your acceptance of these Terms and Conditions. By accessing and using the site you are automatically and unequivocally offered the agreement to comply with the terms and conditions on the site. Z Tour SRL has the right to change the Terms and Conditions at any time, without prior notification, by posting the updated version on the site, and the Client has the obligation to read the Terms and conditions whenever he accesses the site. The client has the obligation to comply exactly with the Terms and conditions on the site and cannot claim and cannot be defended by not knowing the terms and conditions on the site, valid at the time of accessing, using and / or placing an order on the site. Z Tour SRL periodically organizes different Promotions that are advertised on the site. Promotions begin their validity when they are activated on the site and cease their validity upon their inactivation on the site. Promotions are not cumulative with each other or with other discounts and are valid only within the limit of the stock. The availability of a tour service / package, whether it is part of a promotion or not, is announced by email after placing the order by the Customer.